Program Manager III
Job Description:
Program Experience Manager Summary: Responsible for the comprehensive end-to-end customer experience strategy, program coordination, and customer support, the Program Experience Manager will play an integral role in customer engagement with our programs and in building and maintaining a high level of program satisfaction. In addition, the Program Experience Manager will oversee the facilities and daily operations of the Training Centers, ensuring the physical space is well-maintained, functional, and supports an optimal learning environment. The Program Experience Manager will report to the Associate Director, Educational Engagement, and work closely with cross-functional partners to ensure overall program excellence.
Responsibilities:

• Support the end-to-end customer experience for the Training Center Programs by organizing and coordinating all onsite program operations and hospitality.
  

• Serve as the primary point of contact for programs held at the Training Center Austin location, including day-to-day activities for Training Center Programs and all other corporate programs and events.
  

• Maintaining the training center facilities by monitoring the physical space and coordinating with facilities as needed.
  

• Carrying out daily operational tasks during educational programs, such as food and beverage management, site setup and preparation, and overall site management. Oversee vendor relationship management and budget, inclusive of sourcing and managing contracts, handling PO procurement, and AP submissions.
  

• Maintain inventory of supplies and materials used for training programs and events within the center.
  

• Manage cross-charging process for all non Immersive events and programs held at the Training Center in Austin. Manage the HCP transparency reporting process for all Immersive programs.
  

• Collaborate with cross-functional partners to ensure seamless program integration. Address issues promptly and effectively and ensure timely resolution of customer inquiries and concerns.
  

• Develop and maintain a high level of knowledge of Aesthetics products and programs. Perform other duties as assigned.

Qualifications:

• Bachelor s degree is required 5+ years of experience in training and development and/or hospitality is required
  

• Excellent interpersonal/relationship building and communication skills Strong organizational skills and the ability to meet deadlines in a very fast-paced environment
  

• High degree of flexibility in adapting to a rapidly changing environment High level of accountability, reliability, agility, and responsiveness
  

• Keen eye for detail, and unmatched enthusiasm for hospitality High-energy, self-motivated and task oriented
  

• Comfortable integrating technology into center initiatives
  

• Must be proficient in the use of Microsoft Word, Excel and Outlook
  

• Experience with Cvent is preferred
  

• Flexibility in work hours and overtime including weekends

Additional Requirements: Role is based in Austin, TX Ability to travel up to 20 + domestically including overnight is required Responsible for performing all duties in compliance following the appropriate regulations and all other international regulatory requirements.
 

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