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Customer Service Representative
Suwanee, GA, US
Office
Associate Degree
Full Time, Temporary
$23/hour
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Suwanee, GA, US
$23/hour
Experienced (Non-Manager)
Full Time, Temporary
Manufacturing - Other
On-site
Office
Associate Degree
First Shift (Day)
Job details
Customer Service Representative
Location: 100% onsite in Suwanee, GA
Pay Rate: $23.00/hour
Schedule: Monday-Friday 8:00AM-5:00PM
Contract Type: Temporary
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Representative to work at a leading organization in Suwanee, GA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Why you should apply to be Customer Service Representative:
- Competitive pay rate with opportunity to work for a respected industry leader.
- Onsite role in a collaborative, professional environment.
- Opportunity to contribute to a dynamic team and make a real impact on customer satisfaction.
- Work with cross-functional teams across Sales, Production, Logistics, and Accounting.
What’s a typical day as Customer Service Representative? You’ll be:
- Answering and managing incoming phone calls.
- Managing the new customer onboarding process.
- Receiving, reviewing, and processing all orders in SAP.
- Processing expedited parcel shipments prior to daily cutoff.
- Determining optimal “ship from/ship to” locations and best shipping methods.
- Calculating and quoting freight costs, including them in orders at the time of processing.
- Coordinating paperwork with third-party warehouses and freight companies.
- Verifying accurate pricing on customer purchase orders and requesting revisions as needed.
- Investigating short payments and processing credits/debits for damages or inventory discrepancies.
- Processing drop shipments and entering tracking information daily.
- Supporting the sales team and responding to customer requests regarding products and the sales process.
- Offering substitutions for unavailable products.
- Working closely with Production and Logistics to ensure order fulfillment.
- Collaborating with Accounting to ensure accurate invoicing.
- Investigating open orders and ensuring timely invoicing by month end.
- Assisting in developing standard operating procedures (SOPs) for the department.
- Ensuring accuracy of data entered in SAP and shared across departments.
This job might be an outstanding fit if you:
- Have an Associate’s degree or some continued education.
- Prior experience in customer service in the Food and Beverage Manufacturing industry.
- Bring three to five years of related experience or an equivalent combination of education, experience, and training.
- Hands-on use of SAP ERP.
- Demonstrate excellent verbal and written communication skills.
- Have strong attention to detail.
- Thrive in a high-demand environment and can maintain focus under pressure.
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