• Coordinate course registration, enrollment permissions, add/drop requests, student status changes, and exceptions to standard registration processes.
  

• Identify required forms, documentation, and approvals; follow up with students and University offices to ensure timely processing and resolution of issues.
  

• Maintain accurate and current student records, including enrollment status, leave of absence, and discontinuation information.
  

• Review degree progress, transfer credit requests, academic standing, and program requirements; identify discrepancies and coordinate follow-up with the appropriate faculty and University offices.
  

• Monitor registration holds, incomplete requirements, and other administrative barriers to student progress.

 
2. Student Communication and Support

• Serve as a primary point of contact for students regarding administrative processes, registration, deadlines, program requirements, and University resources.
  

• Coordinate start-of-term and end-of-term communications with students and program partners.
  

• Assist students in navigating registration holds, enrollment issues, and established University procedures.
  

• Maintain current student rosters and records related to enrollment status, leave, and discontinuation.
  

• Track student feedback, satisfaction, and retention indicators; share relevant information with program leadership to support student success and program improvement.
  

• Provide administrative guidance and process information while referring academic advising decisions and policy exceptions to the appropriate faculty or University officials.

 
3. Course and Faculty Administration

• Coordinate course scheduling, schedule changes, and related entries in University systems.
  

• Support faculty credentialing, contracting, onboarding, and account-access requests.
  

• Collect and maintain required faculty documentation, teaching assignments, and course development records.
  

• Monitor the submission of final grades and incomplete-grade agreements; follow up with faculty and relevant offices on missing grades or documentation.

 
4. Financial and Personnel Administration

• Process and track student scholarships, awards, and related documentation and approvals.
  

• Coordinate faculty teaching and course development payments, contracts, and supporting documentation.
  

• Prepare information for partner invoice review and payment processing in coordination with program leadership and University financial offices.
  

• Process invoices and related approvals as assigned, monitor expenditures against established budgets, and identify discrepancies or items requiring follow-up.
  

• Coordinate student worker hiring, onboarding, payroll documentation, and biweekly time approvals.
  

• Maintain accurate financial and personnel records and ensure administrative processes are completed in accordance with established University procedures.

 
5. University and External Partner Coordination

• Serve as an operational liaison among faculty program directors, students, the Registrar’s Office, Conference Services, other University offices, and external program partners.
  

• Track requests and administrative processes through completion, ensuring timely follow-up and clear communication among stakeholders.
  

• Coordinate the exchange of accurate information related to enrollment, student records, course administration, financial transactions, and established University procedures.
  

• Help identify and resolve operational issues, escalating complex matters or decisions requiring policy interpretation to the appropriate University officials.

 
6. Program Records, Reporting, and Continuous Improvement

• Run, review, and maintain recurring queries and reports related to enrollment, grades, academic standing, degree progress, and other program requirements.
  

• Maintain organized, accurate, and accessible program records in accordance with University practices.
  

• Identify discrepancies, missing information, and emerging administrative issues requiring follow-up.
  

• Prepare and provide information to program leadership to support reporting, planning, and decision-making.
  

• Recommend improvements to administrative workflows, communication practices, and operational procedures to strengthen efficiency, accuracy, and service quality.
  

• Advise leadership on administrative best practices and provide input on the implementation of established academic policies and procedures.

 
7. Program Communications and Student Engagement

• Maintain current faculty, course, and program information on designated webpages and other approved communication platforms.
  

• Support the maintenance of alumni contact records and coordinate alumni outreach as requested.
  

• Provide administrative support for program communications, student events, and student experiences.
  

• Coordinate logistics and administrative details for orientations, immersions, graduation activities, and other program events in collaboration with faculty and program leadership.

 
Required Qualifications

• Five or more years of relevant professional experience in student support, academic administration, higher education operations, or a related field.
  

• Demonstrated experience providing student support and advising on administrative processes.
  

• Experience working with faculty and supporting academic program goals.
  

• Strong oral and written communication skills, with exceptional attention to detail.
  

• Demonstrated organizational, project coordination, and problem-solving skills, including the ability to manage multiple priorities and meet deadlines.
  

• Required proficiency in Microsoft Office applications.
  

• Required experience working with an online learning management system (LMS), preferably Canvas.
  

• Required experience with PeopleSoft, including the ability to navigate the system and manage student or academic administrative processes.
  

• Bachelor’s degree.

 
Software and Technology Skills
Required

• Microsoft Office Suite proficiency, including Word, Excel, Outlook, and related collaboration tools.
  

• Experience using an online learning management system (LMS), preferably Canvas.
  

• Previous PeopleSoft experience and proficiency in navigating and managing relevant student or academic administrative functions.

Preferred

• Experience with Slate for enrollment or student lifecycle management.
  

• Experience running queries, reviewing reports, maintaining student records, and coordinating information across multiple systems.

 
Location: North Dallas, near Mockingbird and Hwy 75
Hours: 8:30 – 5pm, Fully On-site
Pay: $20hr