For those who want to keep growing, learning, and evolving, Kelly® hears you! We’re seeking a Data Analyst to support a premier automotive finance corporation in Torrance, CA. This is an excellent opportunity for an analytical, detail-oriented professional who enjoys researching data, identifying trends, and making recommendations that improve customer satisfaction and business operations.

Pay: $30-36/hr

Hours: Monday-Friday 8:30am-5pm

This position is ONSITE in Torrance, CA must be able to commute to Torrance, CA

Why you should apply to be a Data Analyst :
– Join a leading finance corporation that prioritizes compliance and risk management in a dynamic environment.
– Work in a collaborative culture that values teamwork and professional growth.
– Opportunity to engage in special projects that enhance your skills and career trajectory.
– Benefit from a strong focus on employee development and support.

What You’ll Do:

• Collect, analyze, and report consumer complaint data to identify trends, patterns, and opportunities for improvement.
  

• Conduct root cause analysis and research to determine the underlying causes of customer complaints.
  

• Develop recommendations to prevent recurring issues and improve customer service processes.
  

• Monitor and coordinate complaint resolution across corporate and field offices.
  

• Prepare analytical reports, presentations, and status updates for management and executive leadership.
  

• Partner with Compliance, Risk, and other departments to support regulatory reporting, audits, and compliance initiatives.
  

• Analyze Consumer Response System data and support ongoing improvements to policies, procedures, and business processes.
  

• Provide analytical support and recommendations for process monitoring and continuous improvement.

What We’re Looking For:

• Strong analytical, research, and operational analysis skills.
  

• Excellent written and verbal communication skills.
  

• Experience collecting, interpreting, and reporting data.
  

• Strong attention to detail and problem-solving abilities.
  

• Ability to prioritize multiple projects and independently manage deadlines.
  

• Experience with report writing, process improvement, and data analysis.
  

• Exposure to project management, process flowcharting, or compliance reporting is a plus.
  

• Ability to communicate complex findings and recommendations to various levels of management.

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply today!
 

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