Job Title: Accounts Receivable Specialist (Collections)
Company: Kelly Services
Employment Type: Temporary (6 Months)
Location: Remote (Eastern Standard Time Zone Preferred)
Work Schedule: Monday – Friday, 8:30 am – 5:00 pm

Position Summary

Kelly Services is seeking an experienced Accounts Receivable Specialist for a 6-month temporary, remote assignment supporting Client’s commercial customers. The successful candidate will be responsible for outbound collections calls, account portfolio management, and resolution of receivables, maintaining open communication with customers and sales teams to ensure timely and profitable collections while upholding positive customer relations.

Essential Duties & Responsibilities

• Manage assigned portfolio of accounts; collect receivables by analyzing open balances and contacting customers.
  

• Achieve assigned Days Sales Outstanding (DSO) and past-due invoice goals.
  

• Resolve issues including account reconciliation, billing errors, and cash application discrepancies.
  

• Address and resolve customer claims and disputed items, providing feedback to mitigate future errors.
  

• Analyze payment trends and escalate issues as necessary.
  

• Place accounts on credit hold when appropriate.
  

• Provide guidance on exposure and risk related to accounts receivable.
  

• Manage incoming calls, chat, and email correspondence during peak periods to support productivity goals.
  

• Minimize losses from bad debt and communicate regularly with field operations and commercial sales teams.
  

• Participate actively in department continuous improvement initiatives.

Education, Experience, & Qualifications

• Associate degree in a Business-related field preferred, or equivalent experience.
  

• Minimum 2+ years in a credit/collections or customer-facing accounts receivable role.
  

• Experience with outbound collections calls and accounts receivable required.
  

• Proficiency in Microsoft Excel, Word, Outlook, and business software systems.
  

• Strong analytical, investigative, and decision-making skills with attention to detail.
  

• Effective negotiation and deduction management abilities.
  

• Collaborative attitude with capability to work independently or in a team environment.
  

• Excellent professional communication and interpersonal skills.
  

• Capacity to adapt to changing environments and interact effectively in challenging situations.
  

• Demonstrated ability to define problems, identify solutions, and follow through to completion.

Ready to apply?
If you meet these qualifications and are seeking a remote temporary opportunity, please submit your resume. We look forward to welcoming a motivated professional to our team!

Kelly Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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