Patient Care Coordinator – NIH – Rockville, MD

Kelly Government Solutions is a strategic supplier and business partner to the federal government and its key suppliers. Through our partnership with the National Institutes of Health, Kelly Government Solutions offers administrative, IT, engineering, scientific, and healthcare professionals the opportunity to work with one of the most prestigious research organizations in the world. We are currently seeking a Patient Recruitment and Clinical Research Coordinator with the National Institutes of Health in Rockville, MD.

This is a long-term contract position which offers:

• Competitive compensation and comprehensive benefit package
  

• Optional health, vision, and dental plans
  

• Paid leave (min 120 hours; prorated for part-time position) as well as 11 paid federal holidays and 401K plan.
  

•  Access to NIH’s unparalleled resources and niche scientific initiatives.
  

• Learn more about what Kelly can do for you at https://government.kellyservices.us/

TASKS. The contractor shall:

• Coordinate patient schedules with testers, nurses, physicians and clinical research coordinators.

  
  

• Act as primary point of contact for patients enrolled in the study.

  
  

• Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff.

  
  

• Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.

  
  

• Coordinate scheduling, travel and lodging of subjects participating in studies.

  
  

• Participate in community outreach activities in recruitment areas to encourage participation in study.

  
  

• Distribute patient recruitment and communication materials.

  
  

• Compile promotional materials for meeting exhibits and presentations, special events and other events.

  
  

• Distribute fliers, research and place advertisements in suitable media.

  
  

• Triage questions to appropriate personnel in the team as necessary.

  
  

• Maintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous long term basis.

  
  

• Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to the appropriate personnel in the team as necessary.

  
  

• Communicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms.

  
  

• Serve as point of contact for questions, advice and communications on the process and status of protocols; initiate and respond to correspondence and telephone contacts pertaining to admission of patients.

  
  

• Explain the purpose of the study to potential participants; assess eligibility to participate; enroll eligible study participants and explain the research procedures; respond to routine questions on study procedures and seek additional information when needed.

  
  

• Confer with study participants; explain the purpose of the study and obtain informed consent.

  
  

• Respond to communications with research subjects; direct questions to appropriate team member.

  
  

• Collect, verify, record and maintain data on clinical activity and/or research.

  
  

• Collect outside medical documentation, electronically scans and uploads records into the electronic medical record.

  
  

• Collate and enter data collected on participants.

  
  

• Review medical records to collect relevant clinical data.

  
  

• Ensure accurate and complete collection and submission of study data.

  
  

• Maintain patient files, medical records, and patient family contacts; file medical record notes into patient charts daily.

  
  

• Maintain clinical data in protocol databases.

  
  

• Create reports/spreadsheets for tracking and scheduling of protocol patients.

  
  

• Review patient and clinical charts; enter patient data into files and automated databases.

  
  

• Ensure that research data are entered into database.

  
  

• Ensure consistency in records, data and datasets in accordance with regulatory requirements.

  
  

• Work with staff on QA/QC of the clinical and research records for patients on study prior to audits.

  
  

• Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records.

  
  

• Provide lists of potential research volunteers to principal investigators based on database searches against protocol criteria.

  
  

• Refer prospective volunteers per study guidelines to the appropriate Institute contact person.

  
  

• Review incoming patient referrals and contact referring physician’s office if referral is incomplete.

  
  

• Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.

  
  

• Communicate with appropriate staff about intake and materials and submission of materials for review.

  
  

• Prepare and process all documents required for initiation of employment and clinical activities for new program trainees’ rotation to the program from other NIH institutes and/or outside institutions.

  
  

• Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.

  
  

• Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.

  
  

• Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families and staff.

  
  

• Participate in training other clinical staff on clinical operations.

  
  

• Collaborate with staff to submit protocols to the IRB; monitor protocol compliance.

  
  

• Mentor and train staff on patient recruitment and coordination processes and procedures.

REQUIREMENTS. The contractor must have:

• Experience coordinating the recruitment, scheduling, travel and admission of research study participants.
  

• Experience working with patients, families, caregivers, medical care providers and multidisciplinary clinical research teams.
  

• Experience collecting, entering, maintaining and reviewing clinical and/or research data in databases and electronic medical records.
  

• Experience obtaining informed consent, communicating research protocols and responding to participant inquiries.
  

• Experience coordinating referrals, obtaining outside medical records, radiology studies and other supporting documentation.
  

• Experience creating reports and spreadsheets for patient tracking and scheduling.
  

• Knowledge of QA/QC procedures and regulatory requirements for research records and datasets.
  

• Experience supporting protocol compliance and collaborating with staff on IRB-related activities.
  

• Ability to train and mentor staff on patient recruitment and coordination processes and procedures.

PLEASE APPLY ONLINE

When you apply, please know a Kelly Government Solutions Recruiter will review your resume and will contact you directly, if your skills and experience match the requirements of this position; a full job description can be made available at that time.

Due to the high volume of inquiries, we regret that we cannot accept phone calls. Even if you aren’t contacted for this position, you are still part of our talent network. All Kelly recruiters have access to your profile, which expands your opportunities even further.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, short-term disability, and a transportation spending account.

Visit https://www.mykelly.us/us-mykelly/perks/ for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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