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Complaint Handling Specialist
Horsham, PA, US
Engineering
Unspecified
Full Time, Temporary
$28-30/hour
Experienced (Non-Manager)
On-site
Medical Devices and Supplies
First Shift (Day)
Horsham, PA, US
$28-30/hour
Experienced (Non-Manager)
Full Time, Temporary
Medical Devices and Supplies
On-site
Engineering
Unspecified
First Shift (Day)
Job details
Complaint Handling Specialist
Kelly Services is currently seeking a Complaint Handling Specialist for one of our top clients in Horsham, PA.
Complaint handling Specialist:
- Perform end-to-end complaint handling activities, including but not limited to Intake, triaging, recovery of field samples for evaluation, perform due diligence with complainant/intake centers/LOCs, trend analysis, defect coding, risk criticality assessment, and ensuring accurate/holistic investigation.
- Ensure that uniform and timely management of complaint records from receipt to closure, and investigations are accurately assessed for risk prioritization and performed per procedures, standards, and regulations.
- Allocate and balance competing priorities in driving business results.
- Provide support for the PQV group with the development, revision and / or maintenance of applicable documents (WI/Job Aids/SOPs).
- Communicate directly with customers (patients, pharmacies, healthcare providers, etc.) to obtain follow-up information for reported complaints.
- Perform other project / department duties as assigned.
- Experience 2-5 years
Degree: Preferred, not required.
Important information: This position is recruited by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.
Why Kelly®?
The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG®) is one focus within the full array of Kelly Services® workforce solutions.
Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.
The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.
As a Kelly Services employee, you will have access to numerous perks, including:
- Vacation and sick pay
- Paid holidays
- 401(k) plan
- Group medical, vision, dental, life, and short-term disability insurance options
- Kelly Discounts on goods and services, auto and home insurance, and tuition at Kelly partner schools
- Kelly Learning Center offers free courses and trainings
- Weekly pay
About Kelly Services®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
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Why Kelly® Engineering?
Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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