English
French
Spanish
Service Support Specialist
Indianapolis, IN, US
Office
Bachelors Degree
Full Time, Temporary
28.00
Experienced (Non-Manager)
On-site
Medical Devices and Supplies
Second Shift (Afternoon)
Indianapolis, IN, US
28.00
Experienced (Non-Manager)
Full Time, Temporary
Medical Devices and Supplies
On-site
Office
Bachelors Degree
Second Shift (Afternoon)
Job details
Service Support Specialist
Location: Fully Onsite ] Indianapolis, IN 46256
Hourly Pay: $28.00
Schedule:
- Training: Mon–Fri, 8:00 AM–5:00 PM
- Regular Shift: 12:00 PM–9:00 PM (Includes some weekends and holidays)
About the Opportunity
Join our Operations team, providing critical support to customers and field personnel who depend on our diagnostics services 24/7. As a Business Support Specialist, you’ll play a key role in ensuring the smooth execution of business operations, case management, and customer service within a fast-paced call center environment.
Key Responsibilities
- Act as a primary point of contact for escalated issues, liaising with internal and external stakeholders to resolve complex process and procedure inquiries.
- Support front and back-office field operations, including case management, issue resolution, and research for field representatives.
- Develop, maintain, and organize documentation that supports business processes and standard operating procedures across multiple business units.
- Provide reporting support, monitor field rosters, and oversee assigned territories for effective operations.
- Utilize databases and spreadsheets to maintain program logistics and evaluate program effectiveness.
- Conduct quality control audits, identify best practices and non-compliance, and recommend or coordinate corrections.
- Serve as a resource for colleagues and partners, offering expertise on business programs and SOPs.
- Participate in special projects requiring business area expertise.
- Continuously seek opportunities to improve processes, soliciting feedback and implementing changes.
Requirements
- Associate’s degree with at least 1 year of relevant experience.
- Proven track record of solving complex problems efficiently.
- Strong understanding of business processes related to support functions.
- Excellent organization, planning, and multitasking abilities.
- Effective oral and written communication skills.
- Intermediate computer proficiency, including advanced functions in major software applications.
Preferred Qualifications
- Bachelor’s degree in Business, Finance, Accounting, or Supply Chain.
- Experience with ERP systems, especially SAP.
- Salesforce experience.
- Advanced proficiency with Google Apps, Google Drive, and the full MS Office suite.
- High level of data entry accuracy and robust organizational skills.
- Positive, customer service-oriented attitude; empathetic and agile learner.
Why Join Us?
- Be part of a trusted and innovative leader in the diagnostics industry.
- Work in a collaborative, supportive atmosphere with opportunities to expand your professional skills.
- Make a meaningful impact by optimizing processes and supporting others on the path to the best patient outcomes.
10468557
I want more jobs like this in my inbox.
Similar Jobs
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.