Sales Support Customer Service – Customer Relations Specialist
Location: Bridgewater, New Jersey, hybrid
Department: Customer Service
Reports to: Senior Customer Service Manager
Projected start date: January 11  
Employment type: Contract-to-hire
Pay: $28–$32 per hour
Industry experience: Manufacturing experience is highly preferred

About the role
The Customer Relations Specialist manages day-to-day interactions with regional wholesale and small retail accounts, including distributors, pharmacy chains, hospitals, and other retail partners. This role delivers responsive customer service while supporting free-of-charge (FOC) and marketing orders.
You’ll oversee orders from acknowledgment through completion, resolve customer questions and complaints, and coordinate with internal teams to support accurate, timely fulfillment. The role requires attention to detail and adherence to company policies, standard operating procedures, and applicable industry requirements.
Key responsibilities

• Serve as a primary contact for trade customers, including regional wholesalers, pharmacies, and healthcare institutions.
  

• Enter and monitor customer orders in ERP systems, ensuring timely delivery and accurate fulfillment.
  

• Respond to inquiries about product availability, pricing, shipment status, returns, and invoicing.
  

• Coordinate with logistics, supply chain, quality assurance, finance, and claims teams to resolve customer issues.
  

• Document and manage complaints, returns, credit requests, and claims according to company procedures and applicable requirements.
  

• Own customer orders from acknowledgment through completion, including order confirmations and changes.
  

• Review open-order reports daily and proactively communicate order status and supply issues to customers.
  

• Resolve billing concerns, including open deductions and pricing discrepancies.
  

• Identify complex or unresolved issues and escalate them to the appropriate teams.
  

• Support product launches by coordinating order collection, shipping, and invoicing with Customer Service management.
  

• Ensure transactions follow applicable terms, company policies, and approval levels.
  

• Track assigned work, monitor progress, and meet established performance standards for schedule adherence, call handling, order entry, and order-status management.

Qualifications

• 3+ years of experience in customer service or trade operations.
  

• Manufacturing industry experience is highly preferred.
  

• Pharmaceutical or healthcare industry experience is preferred.
  

• Experience with ERP systems and Microsoft Office applications; SAP experience is a plus.
  

• Strong communication, problem-solving, and organizational skills.
  

• Ability to manage a high volume of transactions while maintaining accuracy and attention to detail.
  

• A proactive, customer-first approach and the ability to work well on a team.
  

• Ability to plan and manage work independently, meet goals, and learn new processes and systems.
  

• Dependable attendance and a commitment to contributing to shared team goals.

Alternative job titles
Sales Support
Customer Service
Order entry
Inside Sales
 

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