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Technical Support Representative
London, ON, CA
Contact Center
High School or equivalent
Full Time, Temporary
$21.50
Entry Level
On-site
Banking and Consumer Lending
First Shift (Day)
London, ON, CA
$21.50
Entry Level
Full Time, Temporary
Banking and Consumer Lending
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
Technical Support Representative
Location: 100% onsite, London ON
Contract: 2 years
Schedule: Rotating shifts in a 24/7/365 operation; shifts change every two weeks
Pay: $21.50/hour for day shifts, plus shift premiums
The opportunity
We’re looking for a tech-savvy, customer-focused Technical Support Representative to provide first-level technical support to colleagues. You’ll respond to questions and technical issues, document cases accurately, and work with other support teams to help restore service quickly.
This role is fully onsite in London. Candidates must be available to work all shift types, including evenings, weekends, and overnight shifts.
What you’ll do
- Respond to incoming calls and emails from colleagues seeking technical support.
- Troubleshoot issues and create accurate, detailed tickets.
- Escalate issues to the appropriate support groups and follow up until they’re resolved.
- Identify outages or issues that could affect multiple users and escalate them promptly.
- Keep colleagues informed with timely updates.
- Follow established procedures and contribute ideas to improve support processes.
- Build knowledge of business applications, tools, and support procedures.
What you bring
- High school diploma.
- Approximately one year of related experience; a technical support or technical call centre background is an asset.
- Strong customer service, communication, and problem-solving skills.
- Above-average computer and navigation skills.
- Working knowledge of Microsoft 365, including Word, Excel, OneNote, and PowerPoint.
- Basic understanding of PC hardware and components.
- Typing speed of at least 35 words per minute.
- Ability to work independently and collaborate effectively with colleagues and other teams.
- Availability to work a rotating schedule covering days, evenings, weekends, and overnight shifts.
Nice to have: Experience with ticketing systems, a technical degree, or relevant IT certifications.
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