Help & support
Working with Kelly (Canadian Version)
Your Kelly Promise
Kelly promises to fully support those who choose temporary work.
At Kelly, Support = Partnership
At Kelly, we define support through our responsibility to those searching for a better way to work and live.
And we believe partnership is the best way to pursue, achieve, and deliver the level of support you deserve. For us, a partnership based on support is the only path to meaningful and lasting success.
Through the coming years, Kelly will continue to innovate and find ways to be your best partner - to meet the ever-changing circumstances in your lives and our economies. We’ve been working hard and have many things in store for you. So if you like what you see now - we can’t wait until you hear about what’s coming.
For example, the new myKelly.com (this site) is the latest expression of our promise. And myKelly’s enhanced job search experience and personalized opportunities are only the groundwork. We’re developing more applications and features for this site.
We look forward to revealing these to you soon. But for now, you can learn more about myKelly’s features to explore here.
Our Promise, in Five
We don’t intend to have you slog your way through a lengthy presentation of how our promise plays out now and in our plans.
But, If a partnership is going to work, you’ve got to be upfront and explicit about expectations. So we’ve identified five critical areas we believe our responsibility to you can be expressed.
Five areas that confirm our promise and responsibility:
We actively maintain high standards of workplace safety, data privacy, and fair pay.
We recognize your value as a flexible/temporary worker – and, more importantly, as a person. We expect our clients to do the same.
We support your well-being through a variety of ways to work, perks, and work-related resources.
We invest our time, expertise, and resources in providing you with valuable work experiences and professional development.
We continually expand the number and quality of our job openings, creating new opportunities for you to thrive throughout your career.
So, as you join us in exploring new, modern ways to work, know that we’re here for you - and we’ll equip you with what you need to grow and thrive. Helping you discover what’s next is what we’re all about.
Keep reading to learn more about Kelly’s commitment to you, one another, and our global community.
Standing up for what’s right
Today, numerous barriers can make it difficult—or even impossible—to attain enriching work. Rarely challenged, these obstacles leave many people excluded from the workforce.
At Kelly, we’re dedicated to building a more inclusive workforce. One where equitable access to work and growth for those who seek it is a reality—not a distant target.
And we understand that simply participating in the dialogue isn’t enough. There’s a lot to accomplish. That’s why we won’t rest until these barriers are eliminated.
Everyone deserves the opportunity for meaningful work - that’s what equity at work is all about.
To start, we’re focusing on these five untapped talent pools.
- Second Chance Talent - nearly 33% of our working-age population has a criminal record.
- Neurodiverse Talent - innovation happens when we surround ourselves with people who think differently.
- Veterans - two out of three American veterans are underemployed - even those with valuable, market-ready skills.
- Early and Late-Career Talent - companies that employ younger and older workers benefit from diverse intergenerational perspectives and experiences.
- Women - Kelly was born (in 1946) and built because of new opportunities for connecting women to work amid the postwar economic boom. And Kelly remains dedicated to overcoming barriers women face in the workforce.
Visit Equity@Work to learn more and get the facts about our commitment to these challenges.
Since our founding in 1946, Kelly has embodied the true spirit of corporate sustainability, and we are committed to the highest standards of corporate citizenship.
Service, Integrity, and Personal Responsibility
Our culture and values are rooted in service, integrity, and taking personal responsibility for our actions, outcomes, and reputation. We consider sustainability a guiding principle in strengthening the relationship with our global workforce, suppliers, and customers.
Given the worldwide span of our workers, clients, suppliers, and partners, we recognize the global reach of our business practices and public accountability.
We encourage participation across our organization and will work with external stakeholders to continually advocate on behalf of the global workforce, improve our workplaces, contribute to the communities we serve, and ensure our actions are socially, ethically, and environmentally responsible.
Please visit Corporate Sustainability at Kelly to learn more about our sustainability initiatives, strategy, governance, awards, and impacts.
Absolute Zero Program
Our vision to provide the world’s best workforce solutions requires us to pursue continuous improvement toward Absolute Zero – zero on-the-job accidents, zero on-the-job injuries, and zero on-the-job illnesses.
Each of us must take personal responsibility for our own safety and the safety of our co-workers and those for whom we are responsible.
Safe behavior requires an alignment of interests with our customers, employees, and suppliers. We expect all Kelly customers, employees, contractors, and suppliers to:
- Comply with, if not exceed, all applicable safety, health, and security regulations;
- Promote a culture that fosters open dialog on working conditions;
- Hold all employees personally responsible for safety and health compliance;
- Engage in collaborative and effective safety partnerships, and
- Continually assess worksites to ensure a safe work environment.
Ensuring workplace safety and health must be constants in our business. We shall pursue nothing less than Absolute Zero.
Statement of Commitment
Kelly is committed to all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner. We will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).
Kelly provides training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training is provided in a way that best suits the duties of employees, volunteers, and other staff members.
Information and communications
Kelly is committed to meeting the communication needs of people with disabilities. We work together with individuals who have informed Kelly Services of their disabilities to determine their information and communication needs.
Kelly is committed to fair and accessible employment practices. Therefore, we take the following steps to notify the public and staff that, when requested, Kelly will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
Group Benefits Program
This program is available to all temporary employees on assignment at specific customers for a minimum of one year. Eligibility dates depend on the customer, and benefits could include extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance.
Kelly offers many exciting perks to employees. Perks are special access to platforms and programs you can use or select that’ll give you a leg up.
Two of our most notable perks are The Kelly Talent Learning Center and our PerkSpot Program.
Kelly Talent Learning Center
Employees get free access to thousands of courses, videos, books, audiobooks, and other learning content. We’ve partnered with Skillsoft, a learning platform vendor, to create this fabulous opportunity for our employees to get serious about their career advancement.
Kelly is a partner with PerkSpot, an online place to find discounts and rebates on goods and services from many of today’s best-known name brands in the U.S. Through PerkSpot’s partnerships with thousands of popular retailers and service providers, you can obtain discounts for almost anything you can buy.
It’s a one-stop shop for all the best discounts, deals, and savings.
Kelly has unique relationships with many different business vendors that offer discounts to Kelly employees.
Here is a list of some of our partnerships:
- Brooks Brothers
- Canada’s Wonderland
- Chrysler Canada Inc.
- Dulux Paints
- Car Rental Discounts (Enterprise, Hertz, Avis, Budget)
- Falls Avenue Resorts
- Ford Canada
- Medieval Times
Holiday and Vacation Pay
Kelly recognizes statutory holidays in accordance with provincial or territorial employment laws. If you meet the standard, you will be automatically paid for national statutory holidays and other holidays recognized by your province or territory, as applicable.
Employee vacation pay is automatically added to each paycheque. You don't have to ask or wait for it! Vacation pay benefits are paid according to provincial labour law.
Referral Bonus Program
Employees can earn more money just by who they know! Based on staffing needs, your Kelly office may offer referral bonuses.