Bilingual Collections Specialist, Nissan Canada

Great opportunity to work with renowned automotive company! Long term career growth available.

Responsible for collection of outstanding customer payments. Responds to customer and dealer inquiries via a toll-free number by providing verbal and written correspondence. Contacts customers to follow up with insurance proof to update records on customer’s files.

Why you should apply!

• Vehicle Purchase Plan available, Benefits Available, Gym on Site, Subsidized Cafeteria, warm and friendly environment
  

• We invest in your personal and professional growth by providing you with free training opportunities via our employee website myKelly.ca
  

• Prompt weekly pay via direct deposit

Shift and Pay Details:

• Location: Headquarter of Nissan Canada Inc. through Kelly Services, Mississauga, close to Highway 401 & 427 (accessible by Public Transportation)
  

• Monday to Friday total of 40 hours per week + rotation shift required (available between 9am – 8pm)
  

• $21.00hr (unilingual English), $25.00hr (bilingual English & French) + 4% Vacation Pay + Eligible Statutory Holiday Pay + Vehicle Purchase Plan + Kelly Services Benefits available

This is an ongoing assignment through Kelly Services·

What’s a typical day as a collection representative? You will:

• Collection calls and/or correspondence on past due accounts greater than 5 days. Make arrangements to bring their delinquent accounts current.
  

• Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies.
  

• Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers and team on a daily basis.
  

• Identify accounts that require additional research or skip tracing. Take necessary action to ensure the account is contacted in a timely basis.
  

• Answers incoming calls from customers and dealers in regard to inquiries.
  

• Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls
  

• Perform other assigned tasks and duties necessary to support the Collections department.

Ingredients for Success: What We Look for in You…

• Excellent English communication skills, both verbal and written
  

• University degree is preferred
  

• Experience working in Collections OR Accounts Receivables
  

• Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems is required.
  

• Able to multi-task, good analytical skills and have an eye for detail and accuracy.

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

Important information: These positions are recruited for by a remote Kelly office, NOT your local Kelly branch. Please apply directly with your resume to the posting.

About Us

Kelly Services believes in relationships not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact center or business administration, and you’re interested in entry-level or management positions on a temporary or permanent basis, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer. Looking for more? Sign up for our Career Tips Newsletter to receive helpful tips and tricks monthly, connect with us on Facebook, LinkedIn & Twitter, or visit kellyservices.ca.

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