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Customer Service Representative
Lake Forest, IL, US
Light Industrial
Some College Coursework Complete
Full Time, Temporary
$22.60/hr
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Lake Forest, IL, US
$22.60/hr
Experienced (Non-Manager)
Full Time, Temporary
Manufacturing - Other
On-site
Light Industrial
Some College Coursework Complete
First Shift (Day)
Job details
Customer Service Representative – Lake Forest, Illinois
Pay: $22.60/hr
Location: Lake Forest, Illinois
Position Overview:
As a Customer Service Representative, you will play a vital role in supporting our company’s profit and service objectives. In this position, you will ensure the accurate and timely handling of customer orders, inquiries, and concerns, while working cross-functionally to maintain strong customer relationships and service excellence.
Key Responsibilities:
- Manage customer orders, ensuring accurate and timely processing in line with company policies.
- Review orders for lead-time, product availability, and adherence to order policies.
- Act as a liaison between the customer and other functional teams to address discrepancies or issues with product requirements or capabilities.
- Represent the voice of the customer daily for the Sales and Marketing team.
- Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge.
- Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.
Qualifications:
- BA/BS degree preferred, or High School diploma and significant customer service experience in a manufacturing environment.
- SAP experience a plus.
- Strong communication and relationship-building skills.
- Ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with the ability to review and ensure compliance with order policies.
- Ability to collaborate with various internal departments to resolve customer needs.
- A customer-centric approach, focused on delivering excellent service and satisfaction.
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