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Customer Care Health Representative
Los Angeles, CA, US
Office
High School or equivalent
Full Time, Temporary
$21.99
Experienced (Non-Manager)
On-site
Medical Devices and Supplies
Rotating
Los Angeles, CA, US
$21.99
Experienced (Non-Manager)
Full Time, Temporary
Medical Devices and Supplies
On-site
Office
High School or equivalent
Rotating
Job details
Customer Care Health Representative
- Remote: Yes (Local candidates only)
- Pay Rate: $21.99/hr
- Schedule:
- Must be flexible between 7:00 AM – 7:00 PM (staggered shifts)
- Weekends and overtime may be required
- ? Work Location: Los Angeles, CA 90033
- Must be flexible between 7:00 AM – 7:00 PM (staggered shifts)
Role Overview
Serves as the primary point of contact for patients accessing medical services. This role supports patient communication, appointment coordination, and registration while ensuring a high level of customer service and data accuracy.
Key Responsibilities
- Handle high-volume inbound/outbound calls and electronic communications
- Schedule, confirm, and manage patient appointments
- Register patients and verify insurance coverage
- Communicate estimated financial responsibility when applicable
- Route inquiries to appropriate medical personnel
- Document interactions and maintain accurate patient records
- Ensure data integrity and perform necessary reconciliations
Required Qualifications
- High School Diploma or equivalent
- Minimum 2+ years of true hands-on experience in:
- Call center environment (required – must be clearly demonstrated)
- Customer service
- Healthcare setting
- Call center environment (required – must be clearly demonstrated)
- Strong verbal and written communication skills
- Proven multitasking and organizational abilities
- Demonstrated interpersonal skills
Preferred Qualifications
- Experience supporting medical specialties such as:
- Endocrinology, GI/Liver, Infectious Disease, Nephrology, Pulmonary, or Rheumatology
- Endocrinology, GI/Liver, Infectious Disease, Nephrology, Pulmonary, or Rheumatology
- Vocational training or certifications in:
- Appointment scheduling
- Patient registration
- Insurance verification
- Medical assisting
- Appointment scheduling
- Associate’s or Bachelor’s degree in healthcare, business, or related field
What We’re Looking For
- Quick learners who can adapt to a fast-paced, high-volume environment
- Candidates are comfortable navigating a learning curve
- Strong communicators with a patient-first mindset
- Individuals who are reliable, flexible, and solution-oriented
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