hink the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Engagement Specialist to work remote in Pittsburgh, PA, Raleigh, NC, Phoenix, AZ, or Orlando, FL. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.
 
Salary/Pay Rate/Compensation: $23.50 per hour
Shift: Choose from 1st or 2nd shifts to fit your lifestyle (scheduled between 8am–8pm)
Locations: MUST RESIDE in one of the following locations: Pittsburgh, PA | Raleigh, NC | Phoenix, AZ | Orlando, FL
Benefits: Access an outstanding benefits package that includes comprehensive Medical, Dental, and Vision coverage, a robust 401(K) retirement plan, and Paid Time Off (PTO)
 
Why you should apply to be Customer Engagement Specialist:

• Competitive pay rate of $23.50 per hour.
  

• Remote work in vibrant, in-demand metros such as Pittsburgh, Raleigh, Phoenix, and Orlando.
  

• Supportive team environment and collaborative culture.
  

• Comprehensive benefits package including medical, dental, vision, 401(k) with company match, and generous paid time off.
  

• Flexible 1st or 2nd shift options, offering great work-life balance.
  

• Make a meaningful impact every day by supporting patients, healthcare providers, and their teams.

 
What’s a typical day as Customer Engagement Specialist? You’ll be:

• Engaging warmly and efficiently with callers to resolve inquiries and provide clear, friendly guidance.
  

• Acting as a trusted resource for patients, providers, and field teams — processing benefit verifications, savings programs, pharmacy communications, and logistics-related questions.
  

• Troubleshooting issues quickly to turn challenges into positive outcomes for every caller.
  

• Capturing every interaction accurately and with strong attention to detail.
  

• Upholding compliance standards while delivering empathetic and professional service.
  

• Collaborating closely with your team, sharing insights, and inspiring ongoing improvement.
  

• Meeting and exceeding quality and productivity goals, including rapid response times and high satisfaction scores.
  

• Providing meaningful feedback that supports service excellence.

 
This job might be an outstanding fit if you:

• Have a high school diploma or equivalent (required).
  

• Bring at least 2 years of customer service experience, ideally in healthcare or a related field.
  

• Possess excellent communication, active listening, and problem-solving skills.
  

• Are confident managing multiple systems at once.
  

• Have experience with customer support platforms.
  

• Thrive in a dynamic, high-energy work environment.
  

• Are available for flexible shifts between 8am–8pm EST.
  

• (Preferred) Have experience working with phone scripts or health information privacy.

 
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Engagement Specialist today!
 

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