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Customer Service Representative
The woodlands, TX, US
Office
High School or equivalent
Full Time, Direct Hire
65k
Experienced (Non-Manager)
On-site
Chemicals/Petro-Chemicals
First Shift (Day)
The woodlands, TX, US
65k
Experienced (Non-Manager)
Full Time, Direct Hire
Chemicals/Petro-Chemicals
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Job Opportunity: Customer Service Representative (Chemical Industry)
Location: The Woodlands, TX (The Waterway) –
Hybrid Type: Direct Hire (90-day introductory period)
Salary: $65,000 per year + $50/month phone allowance
About the Role
We are seeking a dedicated and detail-oriented Customer Service Representative to join our tight-knit corporate team in The Woodlands. This is a critical role where you will act as the primary bridge between our sales team and our customers, ensuring that orders for liquid and hazardous chemical products are handled with precision and care.
What You’ll Do
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Order Management: Process customer orders and manage high-volume invoicing through our internal software and NetSuite.
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Logistics Coordination: Interact daily with the sales team to ensure customer needs are met and delivery schedules for hazardous materials are accurate.
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Technical Calculations: Frequently convert measurements (e.g., gallons to pounds) to ensure accurate billing and shipping.
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Communication: Provide top-tier service via phone and Microsoft Teams. Due to the nature of the industry, you will be expected to answer your cell phone for urgent matters after hours.
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Performance Tracking: Work toward clear metrics based on customer volume and order accuracy.
Work Schedule & Environment
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Flexible Hours: Choice of 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, or 9:00 AM – 5:00 PM.
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Lunch: Your choice of a 30-minute or 1-hour break.
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Hybrid Model: 2–3 days in office (The Waterway). Please note that training will be more heavily onsite; once comfortable, you will transition to the hybrid schedule.
What We’re Looking For
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Experience: Previous experience with ERP systems (NetSuite experience is a major plus as we transition platforms).
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Education/Certification: Completion of a DOT Hazmat course is required.
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Technical Skills: Proficiency in Microsoft Office (specifically Teams) and strong basic computer literacy.
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Math Aptitude: Comfortability performing unit conversions (liquid weights and volumes).
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Soft Skills: A “customer-first” mentality and the ability to work seamlessly within a 5-person team.
Benefits & Perks
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Health & Wellness: Comprehensive Health, Dental, and Vision insurance.
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Time Off: 2 weeks Vacation, 1 week Sick time, and 2 Floating holidays.
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Culture: Relaxed business-casual dress code and a vibrant social calendar (Casino nights, games, and more).
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