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Remote Helpdesk Engineer – Jenbacher Engines
Glendale, WI, US
Engineering
Unspecified
Full Time, Direct Hire
40-70/hr
Experienced (Non-Manager)
Remote
Energy and Utilities
First Shift (Day)
Glendale, WI, US
40-70/hr
Experienced (Non-Manager)
Full Time, Direct Hire
Energy and Utilities
Remote
Engineering
Unspecified
First Shift (Day)
Job details
Remote Senior Technical Helpdesk Engineer – Jenbacher Engines
Are you a seasoned field service or commissioning expert with advanced Jenbacher product knowledge? Are you ready to leverage your expertise in a fully remote role that offers the flexibility to make a real difference—while also being the point of technical excellence for a global organization?
We are seeking a highly skilled, self-driven Technical Helpdesk Engineer to join a forward-thinking team in the dynamic, fast-growing data center industry. If you thrive in a challenging environment, enjoy solving complex problems, and want to help drive innovation through exceptional service and continuous improvement, this is the perfect opportunity.
What You’ll Do:
- Be the primary point of contact, providing responsive technical help and advice via service helpdesk software and a support hotline.
- Promote awareness and best practices of the Technical Helpdesk throughout the organization and to external customers, supporting chargeable assistance when needed.
- Manage, maintain, and develop service helpdesk software to ensure efficient fault finding and case resolution.
- Build and maintain an evolving database of site-specific technical information for rapid troubleshooting and knowledge sharing.
- Maintain excellent working relationships with peers within the group, OEMs, and third-party equipment suppliers to maximize knowledge exchange opportunities.
- Identify training needs based on helpdesk case trends and collaborate with relevant teams to address gaps through tailored interventions.
- Own all technical cases from initial query to full resolution, providing timely updates and superior customer service.
- Support warranty and concession claims as required.
- Uphold health, safety, environmental, and quality standards.
- Commit to continuous learning and self-improvement to stay current with business and industry developments.
About You:
- Demonstrates reliability, integrity, and professionalism.
- Exceptionally skilled at troubleshooting both electrical and mechanical systems.
- Patient, calm under pressure, and an expert communicator.
- Proactive and accountable, with a strong commitment to continuous improvement.
- Enthusiastic about sharing knowledge and supporting others.
- Well-organized with excellent attention to detail.
- Resilient and tenacious when tackling complex problems.
Essential Experience & Skills:
- Advanced Jenbacher product knowledge (required).
- Minimum of 10 years’ field service or commissioning expertise, with a strong foundation in both electrical and mechanical investigation.
- Advanced knowledge of balance of plant equipment.
- Superior IT, technical communication, and administration skills.
Desired Qualifications:
- Degree in Engineering or other relevant discipline.
- Prior experience in a technical advice/helpdesk role.
- Experience working with international teams.
Other Key Details:
- This is a remote position; you’ll have the flexibility to work from anywhere.
- Monthly travel within the US (and potentially internationally) may be required.
If you’re ready for a high-impact, remote role where your experience and initiative are truly valued, apply today!
10238505
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