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Customer Service Representative (Hybrid)
Nashville, TN, US
Office
High School or equivalent
Full Time, Temporary
25.00
Experienced (Non-Manager)
On-site
Automotive and Parts Mfg
First Shift (Day)
Nashville, TN, US
25.00
Experienced (Non-Manager)
Full Time, Temporary
Automotive and Parts Mfg
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Job Title: Customer Service Representative (Hybrid)
Location: Nashville, TN
Schedule: Monday–Friday, 7:00am–4:00pm, Hybrid (in-office 3 days per week)
Max Pay Rate: $25/hr
Summary:
Interact with customers to provide information about products and services, resolve inquiries and complaints, and ensure a high level of satisfaction. This position is not a call center role, but a professional office environment requiring strong communication abilities, technical skills, professionalism, and customer service expertise.
Education & Experience:
- High School Diploma or GED required
- 2–3 years customer service-related experience required
- Experience in a professional office setting preferred
Top 3 Skills:
- Technical Skills
- Data Entry
- Professional Skills
Responsibilities:
- Handle inbound calls, email correspondence, and provide information about products and services
- Manage data entry tasks and document customer interactions accurately
- Coordinate international shipping and logistics support; create manifests
- Conduct credit analysis
- Approve resolutions for customer service or billing complaints (exchanges, refunds, billing adjustments)
- Serve as an escalation point for clients/customers
- Approve referral of unresolved customer issues to appropriate departments
- Review, monitor, and audit records of customer interactions and transactions
- Solicit sale of new or additional products/services
- Obtain and examine information to assess the validity of complaints and determine possible causes
- Maintain professionalism at all times in a collaborative office environment
Skills & Qualifications:
- Strong verbal and written communication skills
- Attention to detail and ability to manage time independently
- Accurate documentation and record-keeping
- Excellent customer service and interpersonal skills
- Leadership and mentoring ability for providing support and constructive performance feedback
- Proficiency in Microsoft Word, PowerPoint, and other computer applications
Additional Notes:
This hybrid role requires working in the office three days per week. Professionalism, strong communication abilities, customer service, attention to detail, and soft skills are essential selection criteria.
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