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Customer Order Management Specialist
Nashville, TN, US
Office
High School or equivalent
Full Time, Temporary
24.00
Experienced (Non-Manager)
On-site
Automotive and Parts Mfg
First Shift (Day)
Nashville, TN, US
24.00
Experienced (Non-Manager)
Full Time, Temporary
Automotive and Parts Mfg
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Customer Order Management Specialist
Pay Rate: $24/hr (max)
Location: Nashville, TN (Hybrid) 3 days in office (Mon, Tues, plus one flexible day), 2 days remote
Hours: 7am–4pm or 8am–5pm
Overview:
Join our team as a Customer Order Management Specialist supporting an industry-leading automotive parts manufacturer. This is not a call center role. You will serve as the single-point-of-contact for customers, ensuring the order life cycle is smoothly managed, from order entry through fulfillment. You’ll need strong Excel skills, clear communication, and a basic understanding of supply chain principles.
Key Responsibilities:
- Manage assigned customer accounts for the entire order life cycle, including new customer setup, order entry/modification, and logistics management.
- Serve as the main contact for customers, distribution centers, manufacturing plants, and cross-functional teams to facilitate and fulfill orders.
- Own and resolve complex customer inquiries using internal processes and systems; provide timely responses per Service Level Agreements.
- Escalate complex issues, ensuring documentation and workflow transparency.
- Maintain accurate records of all interactions in relevant systems.
- Ensure compliance with export policies and compile necessary shipping/export documentation.
- Liaise between customers and manufacturing locations for quality issues; submit claims through the Quality Management System.
- Support supervisors during customer visits to the local facility.
- Prepare and distribute standard and customized internal/customer reports.
- Understand customer order management policies, procedures, and metrics.
- Support departmental goals and participate in process improvement projects.
Requirements:
- 1+ year previous customer service/support experience (not call center).
- Basic supply chain knowledge (order management, fulfillment).
- Strong communication skills.
- Proficient with Excel.
- Knowledge of Quality Management Systems a plus.
Top 3 Skills:
- Communication
- Supply Chain Experience
- Excel Familiarity
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