Job Title: Customer Service Representative 

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (One-hour lunch) 
Location: In-Office (On-Site) Grand Rapids, MI
DIRECT HIRE ROLE

About the Role 

We are seeking an enthusiastic and reliable Customer Service Representative to join our clients team! You will play a critical role as the first point of contact for valued customers, providing exceptional support and ensuring the accuracy and efficiency of order processing. This is an on-site opportunity, working from the customer’s office, where you’ll handle inbound customer inquiries, process orders, provide updates, and use your sales acumen to maximize customer satisfaction. 

Key Responsibilities 

• Answer inbound customer calls: Respond to questions about products, orders, and schedules, providing stellar customer service at all times. 

• Order entry: Accurately input orders into our system, specifically for our “display product line” (what you order is what you get), as well as other product lines requiring additional product knowledge. 

• Order status updates: Provide timely and accurate updates to customers regarding their order schedules and deliveries. 

• Product knowledge: Learn about our diverse product lines through on-the-job training; some lines are straightforward, while others require in-depth learning. 

• Sales acumen: Utilize sales skills to assist and advise customers, upsell where appropriate, and ensure customers are matched with the best product solutions to fit their needs. 

• Efficient communication: Interact professionally and clearly with both internal teams and customers by phone and email, ensuring a seamless experience. 

• Problem-solving: Quickly identify and resolve customer issues, escalating more complex situations to supervisors as needed. 

What We’re Looking For 

• Previous customer service or sales support experience (office-based preferred) 

• Strong communication and interpersonal skills 

• Comfortable working on the phone and using basic office software 

• Ability to learn new products and systems quickly (on-the-job training provided) 

• Detail-oriented with strong organizational skills 

• Positive, team-oriented attitude 

Compensation & Benefits 

• 401(k) Match
  

• Health Benefits: Full health coverage, plus optional vision, dental, life insurance, and AD&D 

  
  

• Paid Time Off: Full PTO offering to start, plus standard paid holidays (Christmas Day, New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and the day after Thanksgiving) 

  
  

• Work/Life Balance: Regular office hours, no weekends or travel required 

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