Job description

Join Kelly and Nissan Canada as a Bilingual High-Level Collection Representative for our location in Mississauga, ON!

With a focus on Mobility, Operational Excellence, Value to our Customers, and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, we exemplifies ingenuity in everything we do. Our people are what drive the business forward.

Location: Mississauga, ON (Hybrid)
Schedule: Monday to Friday, 9:00 AM – 5:30 PM (one week a month from 11:30 AM – 8:00 PM). Monday to Thursday onsite and working remotely on Fridays
Pay: $25.00 per hour
Expected Hours: 35 – 40 per week

Role Summary: This role is responsible for maximizing recoveries while minimizing collection losses, and working closely with Legal, Bailiff and other vendors.

Responsibilities:

• Account Administration: Assess all loss recovery files to determine optimal recovery actions; review account history and financial stability of customers; initiate skip trace process on charge-off accounts; make decisions regarding debt repayment and settlement offers.
  

• Customer Interaction: Handle inbound and outbound calls for accounts in loss recovery; manage activity to ensure prompt results.
  

• Vendor Coordination: Assign accounts to legal counsel or bailiff with clear instructions and documentation; monitor progress and collaborate with legal/bailiff teams.
  

• Reporting: Submit daily stats, update settlement and legal assignment trackers, and maintain KPI reports with monthly performance updates.

Minimum Qualifications:

• Excellent communication skills in English and French, both verbal and written.
  

• Minimum high school diploma and at least 1 year of experience in automotive finance including credit, collections, customer service, and insurance areas.
  

• Proficiency in Word, Excel, Outlook, and new computer systems.
  

• Ability to multi-task, make strong decisions, and analyze effectively.

Benefits:

• Extended health care
  

• On-site gym
  

• On-site parking
  

• Store discount

Work Environment:

• On-site Mondays to Thursday, remote on Fridays.

Language Requirement:

• Proficient in French (required).

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