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Scheduler – Customer Service
Los Angeles, CA, US
Office
High School or equivalent
Full Time, Temporary
$21.99
Experienced (Non-Manager)
On-site
Medical Devices and Supplies
First Shift (Day)
Los Angeles, CA, US
$21.99
Experienced (Non-Manager)
Full Time, Temporary
Medical Devices and Supplies
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Scheduler – Customer Service
Hybrid | Los Angeles, CA
Pay Rate $21.99/hr
Position Overview
Join our dynamic Patient Access team as a Scheduler (Patient Access Liaison II), where you’ll play a key role in helping patients access care. This highly interactive, remote-based customer service position is best suited for individuals who are passionate about service excellence, thrive in a fast-paced environment, and are eager to grow within the healthcare industry.
Work Arrangement & Onsite Expectations
- This position is primarily remote; however, candidates must be able to report onsite in Los Angeles as needed.
- Occasional on-site presence may be required for:
- Equipment pick-up (first day) and return at assignment end.
- Performance coaching, training sessions, and department meetings.
- Troubleshooting equipment, or during internet/power outages.
- Equipment pick-up (first day) and return at assignment end.
- Reasonable commuting distance is expected (Orange County, Long Beach, Riverside, or nearby areas); candidates from further locations (San Diego, Bakersfield) must be fully committed to travel for business needs, including potential consecutive onsite days.
- No relocation or equipment shipping available.
Equipment
- Equipment provided upon onsite pick-up (first day). Must be returned onsite at assignment conclusion.
- Reliable transportation is necessary for occasional visits to the Los Angeles location.
Assignment Details
- Schedule: Staggered shifts between 7:00 AM – 7:00 PM, Monday–Friday. Optional overtime/weekend shifts may be offered.
- Parking: Complimentary onsite.
- Dress Code: Business Casual.
- Interview Process: Two-step interview via Microsoft Teams.
Minimum Qualifications
- High school diploma or GED required.
- Minimum 2 years’ experience in customer service, call center, or healthcare administration (any combination totaling two years).
- Strong attendance record and reliability in prior roles.
- Professional verbal and written communication skills.
- Demonstrated ability to multitask in a high-volume setting.
- Excellent interpersonal skills and customer service orientation.
Preferred Qualifications
- Knowledge of HIPAA regulations.
- Familiarity with health insurance plans and medical terminology.
- Experience with medical scheduling or practice management software.
- Bilingual abilities (Spanish, Chinese, or other languages) highly valued.
Skills & Qualities
- Effective communicator with strong active listening and professional phone etiquette.
- Quick learner, adaptable, and proactive in resolving issues.
- Proven multitasking and organizational abilities.
- Patient-centered mindset; committed to delivering exceptional service.
- Experience in fast-paced, customer-focused environments (e.g., retail or hospitality) a plus.
Key Responsibilities
- Serve as the first point of contact for patients accessing medical services.
- Handle incoming and outgoing calls, emails, texts, and web inquiries.
- Schedule and confirm new and follow-up appointments.
- Register patients, verify insurance, and communicate financial responsibilities.
- Accurately enter and reconcile patient information in multiple systems.
- Route messages to providers and clinical teams while upholding confidentiality and professionalism.
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