Customer Service Representative (Call Center)

By | July 24, 2026

Customer Service Representative (Call Center)

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Job ID: 10310075

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Detroit, MI, US

Office

High School or equivalent

Full Time, Temporary

$16.50

Experienced (Non-Manager)

On-site

Financial Services

First Shift (Day)

Detroit, MI, US

$16.50

Experienced (Non-Manager)

Full Time, Temporary

Financial Services

On-site

Office

High School or equivalent

First Shift (Day)

Apply Now Applied

Job details

Kelly Services has a great Temp to Hire opportunity in the Detroit, MI area. This is a Customer Service representative for a growing Financial Service company. Please review the details and let me know your thoughts on hearing more about this opportunity.

Job Title: Customer Service Representative (Call Center)

  • Pay Rate: $16.50/hr. (Once hired your pay will increase and benefits will be included.)

Shifts:
9:00am – 6:03pm, M-F

POSITION SUMMARY
The position is responsible for phone and e-mail inquiries including: investigating, resolving and responding, in oral or written form, to customer inquiries. This role understands the various installment payment products and provides necessary follow-up, including initiating customer correspondence to ensure satisfaction.

JOB DESCRIPTION
-Respond to inbound calls from customers regarding services, providing information, answering questions, and resolving concerns
-Make outbound calls on defaulted accounts or to update a consumer with information
-Handle between 90 and 120 inquiries daily (inbound and outbound)
-Utilization of internal custom databases to place comprehensive notes relative to customer inquiries
-Accurately enter and update customer information in the database
-Process payments
-Redirect applicable calls to the correct department as needed
-Assist customers with understanding refunds due when cancelling VSC coverage
-Utilize “voice of the customer” knowledge and experience to identify program challenges/concerns for improvement and notify your supervisor
-Assist dealers with basic questions about the program
-Maintain a high level of professionalism and customer service on every call
-All other duties assigned.

KNOWLEDGE, SKILLS AND ABILITIES
-Excellent Communication Skills (Verbal & Written)
-Telephone Skills
-Strong Math Skills
-Interpersonal Skills
-Organization Skills
-Problem Solving Capabilities
-Customer Follow-up Skills
-2 years call center experience with proven customer service skills
-Basic computer skills and ability to navigate CRM systems
-Ability to work in a fast-paced environment and handle multiple tasks

EDUCATION
Minimum of high school diploma

 

I look forward to hearing from you!

Rosie Liangos

Kelly Services, Recruiter

Direct/Text: 313-484-8011

 

10310075

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