We’re seeking a Coordinator of Advanced Clinical Systems to work at a leading healthcare technology organization in San Juan, PR. A Direct Hire/Permanent Position.

Salary/Pay Rate/Compensation: $13.50 per hour + Medical Plan + Regular employees benefits

Shift: 1st Monday to Friday 8am to 5pm

Why you should apply to be a Coordinator of Advanced Clinical Systems:

• Competitive pay rate with opportunities for professional growth.
  

• Work in a dynamic and essential healthcare technology environment.
  

• Join a team committed to service excellence and high customer satisfaction.
  

• Gain valuable experience in clinical systems operations and coordination.

What’s a typical day as a Coordinator of Advanced Clinical Systems? You’ll be:

• Coordinating all service requests received via phone calls or emails, following established processes, and maximizing division resources to ensure high customer satisfaction.
  

• Attending to daily customer communications (calls, texts, emails) regarding hospital equipment service requests.
  

• Preparing and sending service quotations, verifying warranty status, and referring approved quotations for payment processing.
  

• Creating service calls in Salesforce and assigning to the appropriate technician based on availability, training, and location.
  

• Gathering complete information about equipment issues and ensuring accurate documentation in Salesforce.
  

• Verifying service completion and closure cycles in Salesforce.
  

• Invoicing completed services using Acumatica and ensuring correct billing.
  

• Maintaining updated equipment lists in Salesforce and Excel, including frequency of required maintenance as indicated by manufacturers.
  

• Coordinating preventive maintenance with clients and scheduling in Salesforce.
  

• Preparing quotations for parts, services, and maintenance outside of contract terms.
  

• Handling requests from service technicians, sales consultants, application specialists, and management to ensure all client services are completed effectively.
  

• Creating and maintaining contract information in Acumatica for timely invoicing.
  

• Managing the assignment and certification tracking of specialized instruments.

This job might be an outstanding fit if you:

• Have previous experience in administrative or operations support roles in a clinical or healthcare environment.
  

• High school graduate and two years of university or some technical course completed.
  

• Possess strong organizational skills and attention to detail.
  

• Are proficient with technology platforms such as Salesforce, Acumatica, and Microsoft Excel.
  

• Bilingual. Can communicate effectively (verbal and written) in Spanish and English.
  

• Have the ability to prioritize and manage multiple tasks in a fast-paced setting.
  

• Demonstrate excellent customer service orientation and problem-solving abilities..

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. 

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Coordinator of Advanced Clinical Systems today!

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