Repair Technician
Location: Malden, MA
Payrate: $22/hour
Temp to  perm
Purpose:
This position is responsible for achieving the customer satisfaction goals of the department by repairing and refurbishing equipment in a timely, professional, and complete manner. The Service Technician works under the general supervision of the Service Shop Team Leader.

Job Responsibilities:

• Possess a basic understanding of all brands and configurations of equipment offered by New England Coffee Company, including coffee, tea, and related allied product preparation equipment.
  

• Familiar with wiring schematics and levels of mechanics (plumbing and electrical).
  

• Possess basic diagnostic skills.
  

• Troubleshoot customer equipment and technical problems with members of the sales force over the telephone.
  

• Proactively detect and correct potential problems before they occur.
  

• Complete clear and accurate work orders documenting service provided, parts used, and results.
  

• Perform related duties as assigned by the Equipment Supervisor.
  

• Follow all safety procedures and participate in safety training. Maintain safe and efficient use of equipment, tools, and personnel. Report any injury or accident immediately to the supervisor and/or any unsafe condition.
  

• Ensure the operation provides food-safe, quality products that meet or exceed all product specifications and regulatory requirements.
  

• Assist with warehouse duties as needed.
  

• Must be able to lift 50 lbs.
  

• Valid Driver’s License required.
  

• Maintain a clean driving record.

Scope of Position:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a business-critical position: schedules may change as business needs require, and individuals must be able to remain flexible to changes in work schedules, including weekends and/or hours outside normal work schedules.

Leadership Behaviors:

• Articulate: Express thoughts clearly, maintain a flow of information, and confirm understanding.
  

• Collaborative: Value the ideas and opinions of others; prioritize collective success over individual achievement.
  

• Innovative: Take risks and feel comfortable in fast-changing environments.
  

• Passionate Curiosity: Be inquisitive, energetic, and involved.
  

• Results Oriented: Hold high expectations for yourself and others.
  

• Strategic: Take a long-range, broad approach to problem-solving.
  

• Transparent: Be straightforward, objective, and without prejudice.

Skills/Work Experience:

• Excellent communication skills.
  

• Completion of the company’s wide orientation program.
  

• Ability to perform well under pressure.

Education:
High School Diploma or equivalent

Years of Experience:
Minimum of 1 year experience as a repair technician

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