Patient Access Liaison II

Location: Los Angeles, CA
Pay: $21.99 per hour
Schedule: Staggered shifts between 7:00 a.m. and 7:00 p.m.

About the role

The Patient Access Liaison II is a key point of contact for patients seeking care at a large healthcare organization. This phone-focused role helps patients navigate appointment scheduling, registration, insurance questions, and other access needs. The ideal candidate is an attentive listener and clear communicator who can provide professional, compassionate service in a fast-paced environment.

Key responsibilities

• Answer, screen, and route incoming and outgoing calls.
  

• Respond to patient inquiries by phone, email, text, and web-based communication systems.
  

• Schedule and confirm new and follow-up appointments.
  

• Register patients and verify insurance eligibility.
  

• Review insurance benefits and explain estimated patient financial responsibility.
  

• Enter and reconcile patient information accurately, maintaining data integrity.
  

• Route messages to providers and clinical staff through multiple communication platforms.
  

• Protect confidential information and follow applicable privacy requirements.
  

• Provide courteous, accurate, and professional service throughout each interaction.

Minimum qualifications

• High school diploma or GED.
  

• At least two years of combined experience in call center, customer service, and/or healthcare settings.
  

• Strong verbal and written communication skills.
  

• Excellent interpersonal, active-listening, and customer service skills.
  

• Professional phone etiquette and the ability to speak clearly and confidently.
  

• Ability to multitask and stay organized in a fast-paced environment.
  

• Dependable attendance and a reliable work history.

Preferred qualifications

• Knowledge of HIPAA and patient privacy practices.
  

• Familiarity with health insurance plans and medical terminology.
  

• Experience with medical scheduling or practice management systems.
  

• Bilingual skills, especially Spanish, Chinese, or other languages.

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