Customer Support Representative II

By | November 13, 2026

Customer Support Representative II

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Job ID: 10483156

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Houston, TX, US

Office

High School or equivalent

Full Time, Temporary

23

Experienced (Non-Manager)

On-site

Accounting and Auditing Services

First Shift (Day)

Houston, TX, US

23

Experienced (Non-Manager)

Full Time, Temporary

Accounting and Auditing Services

On-site

Office

High School or equivalent

First Shift (Day)

Apply Now Applied

Job details

Customer Service Specialist

Pay rate: $23.00 per hour

We’re seeking a Customer Service Specialist to support internal teams and external customers with application questions and product issues. In this role, you’ll use your troubleshooting and communication skills to resolve cases, collaborate across teams, and help deliver a positive customer experience.

What you’ll do

  • Build and maintain strong knowledge of applications, products, and services.

  • Support and troubleshoot application issues by phone, live chat, and email.

  • Investigate customer cases, identify root causes, and resolve issues that do not require escalation.

  • Document cases clearly and concisely, and communicate professionally with customers and internal partners.

  • Work cross-functionally to resolve specialized, procedural, and operational issues.

  • Escalate cases when additional expertise is needed, then help drive them through to resolution.

  • Keep business owners, stakeholders, and users informed about issue status and outcomes.

  • Share knowledge, contribute to team meetings and documentation, and help reduce recurring inquiries.

  • Perform other duties as assigned.

What you’ll bring

  • High school diploma or equivalent; a bachelor’s degree is preferred.

  • Experience troubleshooting product issues and reporting them by phone, email, or chat.

  • Experience working across teams to resolve technical, procedural, or operational issues.

  • Ability to collaborate with colleagues and customers at all organizational levels.

  • Strong analytical, problem-solving, and decision-making skills.

  • Clear written and verbal communication, interpersonal, and collaboration skills.

  • Strong organization, prioritization, and multitasking abilities.

  • Conflict-resolution skills.

  • Ability to work toward both short- and long-term plans.

  • Experience training customers or colleagues to help prevent recurring support requests.

Helpful experience

  • Familiarity with a CRM application, such as Salesforce.

  • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Resume not required

10483156

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