Shipment Setup Specialist

Kelly Services is recruiting a Shipment Setup Specialist to support innovative patient therapy programs within a non-commercial pharmacy environment. This is a client-facing role focused on patient support, shipment coordination, and accurate documentation to ensure timely access to therapy.

What You’ll Do

• Conduct initial and refill outreach calls to patients, providing education, status updates, and ongoing support throughout their therapy journey
  

• Complete shipment setup and coordination using pharmacy dispensing systems and online shipment portals
  

• Enroll patients into safe return programs and ensure all required documentation is completed accurately
  

• Maintain detailed call notes and activity documentation across multiple systems, following program and compliance standards
  

• Serve as a key point of contact for patients, healthcare provider offices, and field teams, providing concierge?level service
  

• Communicate progress and resolve questions related to referrals, shipments, and patient services
  

• Escalate issues appropriately and partner closely with internal operational teams
  

• Demonstrate a strong compliance mindset, including patient privacy, regulatory requirements, and adverse event reporting

What We’re Looking For

• High school diploma required
  

• Minimum 4 years of experience in a pharmacy or healthcare setting
  

• Minimum 4 years of experience in a case management or call?center environment
  

• Strong verbal and written communication skills with a patient?first approach
  

• Proven ability to manage multiple priorities while delivering high?quality customer service
  

• Experience building positive working relationships with patients, providers, and internal teams
  

• Proficiency in Microsoft Excel, Outlook, and Word

Preferred Qualifications

• Undergraduate degree
  

• Bilingual Spanish (speaking and writing)

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