For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Shipment Setup Specialist to work in Pittsburgh, PA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
 
Salary/Pay Rate/Compensation: $23.50 per hour
Shift: Choose from 1st or 2nd shifts to fit your lifestyle (scheduled between 8am–8pm)
Location: Enjoy a flexible hybrid model—work 3 days onsite in vibrant Pittsburgh, PA, and 2 days from the comfort of your home
Benefits: Access an outstanding benefits package that includes comprehensive Medical, Dental, and Vision coverage, a robust 401(K) retirement plan, and Paid Time Off (PTO)
 
Why you should apply to be Shipment Setup Specialist:

• Opportunity to play a crucial role in helping patients access essential therapies in a specialized, non-commercial pharmacy environment
  

• Collaborative team culture that values service excellence and patient-centered care
  

• Comprehensive training and professional growth in a dynamic pharmacy logistics setting

 
What’s a typical day as Shipment Setup Specialist? You’ll be:

• Serving as the main liaison and concierge for patients, healthcare offices, and internal field teams, ensuring seamless communication and support throughout the treatment process
  

• Organizing and coordinating shipment logistics using pharmacy software and web-based portals to guarantee accurate and timely deliveries of vital therapies
  

• Reaching out proactively to patients for initial and refill communications, providing updates, education, and compassionate assistance
  

• Enrolling patients in product return programs and ensuring complete, compliant documentation
  

• Maintaining detailed electronic records of all interactions and activities in accordance with program guidelines and compliance regulations
  

• Addressing and resolving patient and healthcare provider inquiries about referrals, deliveries, and services, escalating concerns as needed while collaborating internally
  

• Upholding the highest standards for privacy, compliance, and issue reporting to protect patient safety and organizational integrity

 
This job might be an outstanding fit if you:

• Have a high school diploma (required); Bachelor’s degree is a plus
  

• Bring at least 4 years of experience in a pharmacy or healthcare environment, with a strong knowledge of shipping processes and patient service
  

• Possess at least 4 years’ experience in case management or a call center role, demonstrating your ability to multitask and prioritize patient needs
  

• Excel at both verbal and written communications, with a history of providing patient-centered support and building positive relationships with patients, medical professionals, and team members
  

• Are skilled with Microsoft Word, Outlook, and Excel and have solid documentation and organizational abilities
  

• Are fluent in Spanish (verbal and written) – this is preferred but not required

 
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Shipment Setup Specialist today!
 

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