We get it: job searching takes time and attention. At Kelly®, we’re here to make it a whole lot easier for you. We’re seeking a PSS (Patient Support Specialist) to work at a leading organization in Raleigh, NC. This opportunity could be the one you’ve been looking for.
Salary/Pay Rate/Compensation:
$23.50/hr
Shift:
Shift: Shift between 8am–8pm EST
Why you should apply to be a PSS (Patient Support Specialist):

• Competitive pay rate of $23.50/hr for your skills and experience
  

• Work at a respected leader in the healthcare and innovative medicine industry
  

• Opportunity to make a real impact on patient lives and customer satisfaction
  

• Collaborative and supportive team culture with a focus on excellence and service
  

• Gain valuable experience within a high-growth, patient-focused environment

What’s a typical day as a PSS (Patient Support Specialist)? You’ll be:

• Answering inbound and outbound calls promptly and professionally, seeking one-call resolution for patient and healthcare provider inquiries
  

• Serving as the primary point of contact for inquiries, escalations, and shipment setups related to specialty pharmacy programs
  

• Supporting patients, healthcare provider offices, and field teams with benefit verification, savings program access, and triage to specialty pharmacy services
  

• Accurately documenting customer interactions and patient information in multiple computer systems
  

• Providing outstanding concierge-level customer service, resolving complaints, and escalating complex issues as needed
  

• Maintaining a thorough understanding of product offerings and company policies to ensure accurate communication with customers
  

• Meeting or exceeding performance metrics, including call response times and customer satisfaction scores
  

• Actively participating in team collaboration, process improvement feedback, and ongoing training

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent (required)
  

• Bring a minimum of 2 years’ experience in a healthcare setting with a focus on customer service
  

• Possess excellent communication and interpersonal skills with a passion for helping others
  

• Are skilled at problem-solving and able to think on your feet in a fast-paced environment
  

• Are proficient in customer service software, databases, and tools, with the ability to multitask across multiple systems
  

• Demonstrate empathy, drive, and a commitment to exceptional service
  

• Have experience reading from a phone script (preferred)
  

• Are available to work shifts between 8am–8pm EST

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a PSS (Patient Support Specialist) today!
 

10127768