Patient Care Connect Representative

Overview:
The Patient Care Connect Coordinator plays a crucial role in supporting patient scheduling and coordination, particularly within Orthopedics and other specialty clinics. The primary focus is on managing high-volume appointment scheduling, assisting patients with access to care, ensuring efficient clinic operations, and maintaining a positive patient experience. The coordinator will interact with providers, front office staff, and operations teams to facilitate daily workflows in a fast-paced, high-call-volume environment.

Location:

• Training held in Los Angeles, then ongoing work based in Torrance, CA.
  

• 100% onsite; remote or hybrid work is not available.

Compensation & Schedule:

• Pay range: $22.00–$30.00 per hour, with higher rates for bilingual candidates (Spanish/English) and/or those with Orthopedics or specialty clinic experience.
  

• Work hours: 8 AM to 5 PM, Monday – Friday.
  

• Business casual/clinic-appropriate attire.
  

• Parking provided.

Key Responsibilities:

• Manage patient registration and appointment scheduling, including eligibility verification and authorizations.
  

• Coordinate care among patients, providers, and clinical teams, acting as a liaison to ensure timely and accurate communication.
  

• Maintain accurate patient records in the electronic medical record (EMR/EHR) system.
  

• Address patient inquiries, resolve issues, and facilitate access to clinic and financial assistance resources.
  

• Guide patients through procedures, provide information, and assist with post-care instructions.
  

• Support clerical duties, including gathering demographics, insurance information, and referral documentation.
  

• Help patients navigate clinic processes and utilize online patient portals.
  

• Uphold professionalism, compassion, and strong customer service at all times.

Must-Haves:

• Comfortable working in a busy call center environment.
  

• Experience in healthcare or medical office settings, especially with scheduling.
  

• Background in high-volume patient scheduling or call center work.
  

• Strong customer service and patient communication skills.
  

• Familiarity with EMR/EHR systems and multitasking in fast-paced clinics.
  

• Professional, polished appearance.

Preferred Qualifications:

• Bilingual Spanish/English—highly preferred.
  

• Experience in Orthopedics or other specialty clinics.
  

• Knowledge of insurance verification and referrals.
  

• Prior access center or patient navigation experience.

Education & Experience:

• High school diploma or equivalent required.
  

• 1–2+ years of healthcare scheduling, patient access, or front office experience preferred.

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