Patient Support Specialist

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Hybrid Patient Shipment Specialist to work at a leading organization in Pittsburgh, PA. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Salary/Pay Rate/Compensation: $23.50 per hour
Benefits & PTO after 30 days
Hybrid (2-3 days Onsite) 
Must be able to work a shift between the hours of 8am-8pm EST 

Why you should apply to be Patient Shipment Specialist:

• Competitive pay rate with steady, predictable hours
  

• Opportunity to support impactful, patient-focused programs in the pharmaceutical industry
  

• Work in a remote dynamic, collaborative team environment that values innovation and positive relationships
  

• Gain experience with a respected industry leader committed to advancing healthcare solutions

What’s a typical day as Patient Shipment Specialist? You’ll be:

• Conducting initial and refill calls to patients to inform them of available services and providing ongoing support through targeted outreach
  

• Completing shipment setup in the non-commercial pharmacy dispensing system and ensuring all activities are documented accurately in various computer systems
  

• Maintaining frequent communication with patients, internal teams, and healthcare provider offices to ensure efficient referral processing, shipment setups, and ongoing support
  

• Providing concierge-level service and resolving customer and client requests in a timely and accurate manner, escalating when necessary
  

• Coordinating shipments to healthcare provider offices using an online shipment portal
  

• Ensuring compliance with patient privacy laws, regulatory standards, and adverse event reporting
  

• Actively participating in building and maintaining respectful, collaborative team relationships

This job might be an outstanding fit if you:

• Have a high school diploma (required); an undergraduate degree is preferred
  

• No experience required with 4-year degree.
  

• Healthcare customer service experience preferred 
  

• Possess strong verbal and written communication skills with a focus on customer satisfaction and empathy
  

• Are driven to provide exceptional service and build productive relationships with both internal and external partners
  

• Are proficient in Microsoft Excel, Outlook, and Word
  

• Are bilingual in Spanish (speaking and writing)—preferred but not required

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Patient Shipment Specialist today!

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